Survey

Thank you for choosing Hard Drive ER as your computer specialist. Below is a quick survey about your experince with our services. Please fill out the survey below or download a pdf version Here. Once the survey is completed you can bring your confirmation back to Hard Drive ER and receive a FREE USB Flash Drive.

PLEASE CIRCLE ONE (1) UnSatisfied (2) Satisfied (3) Very Satisfied (4) Outstanding

Name:
1. The timeliness of our company when responding to your critical needs? 1 2 3 4
2. The scheduling process of your service call? 1 2 3 4
3. Our knowledge of your business/home and your needs? 1 2 3 4
4. The recommendations we made to solvebusiness/home problems? 1 2 3 4
5. The responsiveness of the technician assigned to your computer issue? 1 2 3 4
6. The courtesy and professionalism of the technician? 1 2 3 4
7. The overall knowledge of the technician? 1 2 3 4
8. The technicians preparation for your computer service? 1 2 3 4
9. The technicians communication with you? 1 2 3 4
10. The overall result of the service call/shop drop off? 1 2 3 4
11. The overall quality of customer service provided? 1 2 3 4
12. Would you recommend Hard Drive ER? 1 2 3 4
13. Will you use Hard Drive ER in the future? 1 2 3 4

Please write a brief description of your service satisfactions. (Some comments may be posted on www.harddriveer.net).

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